Author Archives: annetteg745

1,000 Trees Planted in the Heart of England Forest for CSRShowcase

Tuesday 11th February 2014 saw the inaugural CSR Showcase at Ragley Hall organised by Longden Ltd and Camden 360 Communications. The event, which featured 17 national and regional exhibitors and speakers from HS2, Carillion Plc, Pub Stuff Ltd, The New Optimists, The Co-operative Group and Greggs Plc attracted more than 100 micro, small, medium and large sized delegates.

Each participant, speaker or delegate was allocated a number of trees to mark their participation. As a result, 1,000 trees have now been planted in the Heart of England Forest to mark the event.

“Our goal was to create a forum and raise awareness about corporate social responsibility and the role we all have, as business owners, in collectively giving back to our communities and stakeholders” said Carole Longden, MD of Longden Ltd, one of the organisers.

“It was really encouraging to see the mix of CSR exemplars and companies new to the concept, willing to learn, talk and share, their experiences. With so many cuts to public spending – now is the time for business to step forward and make changes to so many different areas of society and environment” said co-organiser Annette Gann of Camden 360 Communications.

Talks incorporated discussions around employee engagement, community giving and volunteering, sustainable products and supply chains, community and stakeholder management, as well as interactive working and networking.

The event was part funded by the European Regional Development Fund (ERDF) in conjunction with Coventry University’s Open innovation project at the Institute of Applied Entrepreneurship.

Exhibitors included regional and national companies including: Jutton Associates, Natural Solutions, Possage Design and Print, Baby Lifeline, City Year UK, Digital Energy, Educational Musicals, Heart of England Forest, The Forestry Commission, Camden 360 Communications, Longden Ltd, Orbit Heart of England Housing and Growth Accelerator.

Delegates included attendees from Eriks Industrial, Centrica Energy, The Phoenix Group, Finning (UK) Ltd, Goldcrest Cleaning, McFarlane Telfer and ADI Ltd.

–       Ends –

  1. The UK CSR & Sustainability Showcase is in its first year and has been organised by Longden Ltd – and Camden 360 Communications
  2. For more information on the speakers or the event please contact Annette Gann, 07415 864429, or Carole Longden, 07774 424404,
  3. Further information on the UK CSR & Sustainability Showcase can be found at
  4. For more information on the Open Innovation project and how to get involved contact Louise Marjoram on 0797 498 4283 or email

Coventry University’s Institute of Applied Entrepreneurship announce partnership for major business conference


Coventry University’s Institute of Applied Entrepreneurship (IAE) have announced their partnership of the inaugural UK CSR and Sustainability Showcase to be held at Ragley Hall in Warwickshire on Tuesday 11th February.

The one-day event, which is being organised by Camden 360 Communications and Longden Ltd, is aimed at sharing the best practice and business benefits of corporate social responsibility (CSR) for both small to medium sized businesses and corporates.

Louise Marjoram, Senior Project Manager, from the IAE said, “We are delighted to align with the CSR & Sustainability Showcase. The line-up of corporate speakers will address a wide range of CSR topics as will the exhibitors taking part in the complementary exhibition running in parallel. It’s a great opportunity to learn what CSR is all about or top up existing knowledge.”

“As early indications show improvements in the economy, interest in CSR is increasing as a business philosophy for doing good and also as a competitive differentiator when it comes to reputation building, attracting and retaining new employees and establishing sustainable business practices. These all positively impact the bottom line.” She continued, “Many corporates have a well-established and evolving approach to CSR which they will share at the showcase so we see this event as a great platform for small and medium sized businesses to not only learn from this but to share what they are doing too”.

The IAE will share its latest business support package – The Open Innovation Programme (Innovation University Enterprise Network), offering West Midlands SMEs FREE bespoke business consultancy. The IAE aims to forge new partnerships with large organisations as well as promote the programme to targeted SMEs. Interested companies will be invited to join the IAE network, enabling them to keep in touch with future support for small businesses. The exhibit will also showcase the new Open Innovation website – – which acts as a hub for open innovation programme delivery, knowledge exchange and examples of work we are doing. 

The Open Innovation Programme is a European Regional Development Fund-supported initiative devised to match up the innovative ideas of SMEs with the corporate might of larger organisations to bring benefits to both parties – and to the economy.

For more information on the Institute of Applied Entrepreneurship, visit

Speakers at the CSR Showcase include national business leaders from HS2, Greggs plc, Tata Technologies, The Co-operative Group, Carillion, Pub Stuff Ltd and The New Optimists.

Exhibitors will be present from the energy sector, charity, the environment, social housing and business growth and development and include Jutton Associates, Baby Lifeline, The Shakespeare Hospice, City Year UK, Possage Design and Print, The Green Organisation, The Forestry Commission, Camden 360 Communications, Digital Energy, Longden Ltd, Heart of England Forest, Educational Musicals, Natural Solutions, Art in a Sustainable World, Pub Stuff Lt, Growth Acclerator, Coventry University Institute of Applied Entrepreneurship, The Buzz and Orbit Heart of England.

Building for the future

High Speed Two (HS2) is an exceptional project, not least because it will be the first railway built north of London in 120 years. Its timescale, size, cost and complexity, both in construction and its eventual operation, make it one of the biggest rail projects in Europe, if not the world.

The rationale for the scheme is that it will help to meet our growing demand for rail travel for the long term. It will create economic benefits by improving connectivity between many of our key city regions. And it will release capacity on our existing network, helping to relieve pressure on passenger services and boosting rail freight.

HS2 will be built in two phases. The first will connect London and the West Midlands from 2026. The western and eastern legs of Phase Two will run from the West Midlands to Manchester, the East Midlands, South Yorkshire, Leeds and beyond from 2033.  

The total length of track built in both phases will be about 350 miles. The budget for the whole scheme is £42.6 billion, including a contingency of £14.4 billion. When HS2 is complete, up to 18 trains an hour will run in each direction. Trains 400m long will provide 1,100 seats each and will travel at up to 225mph.

Inevitably, HS2 will have significant environmental impacts. It will cause disruption during its construction, as well as sound and visual intrusion. All this has to be fully understood and properly managed: this means talking and listening to those affected, as well as their representatives. This we call ‘community engagement’. It is a serious, long-term challenge, and is as important to the scheme’s success as its engineering and its finance. HS2 will build on best practice from High Speed One, the London 2012 Olympic Games and Crossrail to minimise environmental impacts during construction.     

 Why community engagement matters to HS2

 In order to build the railway, we must secure the parliamentary powers to do so. We will need to demonstrate to both Houses of Parliament and a Select Committee that – among other things – we have worked to understand local people’s concerns about HS2 along the whole line of route, and that we have taken all reasonable steps to address the issues they have raised.  

 We are also fully committed to creating an exemplary project. Our sustainability policy sets out our support for sustainable economic development and the localism agenda for regeneration. We seek to avoid significant adverse effects on communities, businesses and the natural, historic and built environment. And we want to enhance the natural environment, as far as practicable, to ensure that there is no net loss of biodiversity.    

 Throughout its development, HS2’s success depends on our ability to talk to communities – and act on what they tell us.  

 To hear more about this, visit for further information on speakers at the UK CSR & Sustainability Showcase on 11th February 2014.

Making Sustainability Part of the Plan

In the busy world of pubs, bars, cafés and hospitality in general, moves are afoot towards embracing the ethics that surround all aspects of introducing sustainability into the blueprint of the business.

After all, increasing numbers of your existing and prospective customers are likely to be ethical buyers who are discerning in what they buy and the environment in which they spend their time.

Pubstuff Ltd, are leading suppliers of new and recycled furniture to the pub, bar, hotel, café and hospitality industry and are in the maelstrom of growing interest from commercial customers grasping the concept of upcycling furniture. Quite simply put, building a business around a sustainable product has led to a sustainable business for Pub Stuff.

Breathing new life into recycled products from managed houses when they refurbish, Pubstuff are able to offer a huge range of quality recycled furniture. The high quality finish and end result is achieved through careful refurbishment and attention to changing trends in the hospitality market reflected in a wide choice of fabrics, soft furnishings and furniture styles. This has come about not only because of the bite of the recession of recent years where upcycling proves a cost effective approach but it is environmentally friendly too. What could be better than calling a halt to skips filled with discarded, perfectly good furniture?

 As part of this sustainable strategy, Pubstuff has also developed a range of environmentally friendly sanitisers which have been produced without incorporating ION 5, a chemical agent that is not only harmful to the environment but also gradually destroys the veneer and finish of the tables they are used upon. They are often described as ‘hard surface’ cleaners but most owner/managers won’t realise the extent of their destructive impact on varnish.

Prolonged reliance on this as a method of cleaning results in the varnish beginning to soften and break down easily identifiable by the ‘white bloom’ or flaking or sticky varnish on the furniture.

Complementing huge stocks of recycled contract furniture, Pubstuff also commission new lines of furniture which are made from soft Rubberwood derived from latex producing trees. Latex is of course used to produce all rubber-based products that can be found around the globe.

Once the latex has been drained from the tree, after a usage of around 20+ years, the tree is considered to be waste and is felled with a new tree planted in its place. This therefore presents an opportunity to create new durable furniture using wood that will not deplete vital resources and whose sole existence is not only to produce furniture. Hence the concept of sustainability is well used by re-using something that would have otherwise gone to waste.

Rubber wood (or Hevea Brasiliensis) is a member of the maple family and is ideally suited to this purpose as it is a stable and close grain wood which means that it contains a low water content of between 8 – 10%. During the kiln drying process it is easily controlled and has very little shrinkage. This ensures minimal movement either during the manufacturing and assembly stage or as a finished product situated in a centrally heated environment or directly adjacent to a radiator.  It is not indigenous to the UK and given the demand for latex to create rubber products supplies are readily available to cope with demand.

Ian Huband, Managing Director of Pub Stuff will be talking more on making sustainability a key part of his business model at the, 11th February 2014, Ragley Hall.

Press Release: HS2 to join speaker line-up at major business conference in Warwickshire

Terry Stafford, HS2 Community & Stakeholder Manager for the major high speed rail development project linking the Midlands and the North to London, will be part of a high profile line-up of business leaders presenting at the UK CSR and Sustainability Showcase at Ragley Hall, Warwickshire on 11th February 2014.

His presentation will describe the context of HS2, scale, duration, impact and stages of the project and the role played by community engagement together with expected outcomes.

The inaugural one-day event, which is being organised by Camden 360 Communications and Longden Ltd, is aimed at sharing the best practice and business benefits of corporate social responsibility (CSR) for both small to medium sized businesses and corporates.

The event will feature a wide array of speakers who will share best practices and experiences of growing their business, enhancing their reputation and attracting and retaining new employees while adopting a socially responsible business philosophy.

“This idea of doing well by doing good is not new” explained Annette Gann, co-organiser and Director of Camden 360 Communications. “It is however gathering momentum and we are seeing corporate social responsibility move from being an approach only found within larger corporate organisations to something more mainstream that small to medium sized businesses recognise as an opportunity to differentiate as they leverage the current slow current slow creep of economic improvement.  The event will enable attendees to understand more about developing a CSR strategy while positively influencing their bottom line.”

Speakers include national business leaders from HS2, Greggs plc, Tata Technologies, The Co-operative Group, Carillion, Pub Stuff Ltd and The New Optimists.

Exhibitors will be present from the energy sector, charity, the environment, social housing and business growth and development.

Yes but how does CSR help my bottom line?

Unlike the SME market, in corporates and large enterprises, CSR – Corporate Social Responsibility – as an active function is increasingly commonplace. Often a CSR or CR Manager has overarching responsibility or in some cases a virtual team made up of Learning and Development, Internal/Corporate Communications, HR, Health, Safety and the Environment, Procurement and Operations teams each of whom share the workload.

They find CSR increasingly integral to business, and put simply is considered the right thing to do, but also brings many business benefits. CSR includes many things, and can be used to attract, develop and retain employees.   Giving back and charity fundraising is one way employees can get fully involved, and work closely with the communities in which they are based. The idea of working for an organisation where volunteering activity is  permitted during work hours, is considered a useful way for staff to develop new skills and experiences, whilst offering their time and expertise to the cause.

Business benefits for companies who actively engage in CSR activities include enhanced business/product reputation, engaged existing and future employees, business compliance, improved operational effectiveness and financial gain. In this way companies do not only focus on the bottom line profit instead they take a holistic view of people, planet and profit working together.

Phoenix Group is one such company who actively promotes their CSR agenda with the aim of building a long-term sustainable business. They have been included in ‘Britain’s Top Employers’ listing for a second year, and use CSR activity to help create an engaged workforce. Their programme focuses on four key areas: environment, workplace, community and external stakeholders (suppliers, customers). They believe that operating responsibly creates value for their business through building the trust and confidence of all stakeholders.

As well as reaching out to schools in the communities in which they operate, (Wythall, London and Glasgow) they recognise that a fundamental part of their business is paper generation based. So they have recently commenced a partnership programme by creating ‘The Phoenix Way’ – their own plantation of 1,000 trees in the Heart of England Forest. Environmentally, the merits of this are clear. From a stakeholder engagement perspective – employees, customers and suppliers can visit the area, even volunteering alongside the Head Forester Stephen Coffey to nurture the saplings through every stage. They also have plans to involve local primary school children in nature education sessions next year.

Lucy Symonds,  CR Manager at Phoenix Group said, “By planting trees in The Heart of England Forest we feel it important that we are doing something tangible in our local community, which will be around for future generations to benefit from.  We have sponsored an area of woodland which will be open to the public, and forms part of our ongoing CSR commitment. It’s great to know that we are helping to create England’s largest native broadleaf forest and that this in the future will be a thriving wildlife woodland in the Warwickshire countryside. The Phoenix Way wood is planted  primarily with oak.”

Organisations of all sizes as well as private individuals – regularly sponsor tree planting. From an environmental perspective the cost of entry is low to build this in as part of an active CSR plan. Carole Longden from Longden Ltd who brought the charity together with Phoenix Group is enthusiastic about the business benefits of tree planting, “The Heart of England Forest provides a perfect biodiverse playground for organisations to demonstrate their commitment to enhancing the local environment, employee engagement, supporting school visits, and generally improving peoples’ wellbeing and fitness. It also provides a lasting legacy for generations to come.”

In such a charitable nation as the UK, the role of corporate philanthropy is vital as substantial sums make a vast difference to those charitable organisations struggling to access much sought after funding in order to survive.

Certainly within the SME market, there are also many other organisations doing outstanding work for charity whether that is through donation or volunteering. For example First Impressions Ltd, the personal appearance and behaviour consultants, use their skills to help coach long-term unemployed people in how best to position themselves to successfully find work. They also provide advice and coaching for recovering chemotherapy patients needing confidence and new styling skills to cope with changes in their appearance. In the course of their normal client delivery, they are gaining positive feedback and repeat business based on how employees experiencing personal brand, behaviour and communications training feel valued, invested in and more likely to stay in the business.

Another example are leadership coaches – who actively work with The Right Stuff Amateur Boxing club a successful and unique project to engage young people and tackle youth crime and anti-social behaviour. More than 500 young people actively participate in this group and there are aspirations to cultivate future Olympians from this and future cohorts.

But there is a widespread assumption in the SME sector that corporate social responsibility is ONLY about charitable giving or volunteering.

SME’s like Coventry based diamond drillers D-Drill and De Marco Solicitors – are proud advocates of apprenticeships for example. D-Drill MD Julie White has even put herself through their apprentice scheme to lead by example. With a million unemployed young people – this kind of support makes a tangible impact on up skilling individuals into areas where specialist skills are needed.

Customers and suppliers will often expect to see a commitment to CSR as part of the tendering process. Ethics, trust, environmental credentials, employee development and well-being and crucially, leading by example, are vital attributes of business reputation. Actions do of course speak louder than words.

Pub Stuff Limited, an SME who supply nearly new/second-hand and new contract furniture to Hotels, Pubs, Bars, Cafes and Hospitality areas have built their business around the current demand for ‘upcycled’ furniture and also their range of sustainable new custom built contract furniture which they commission from soft rubberwood derived from latex producing trees. Latex is of course used to produce all rubber-based products that can be found around the globe.

Once the latex has been drained from the tree, after a usage of around 26 – 30 years, the tree is considered to be waste and is felled with a new tree planted in its place. This therefore presents an opportunity to create new durable furniture using wood that will not deplete vital resources and whose sole existence is not only to produce furniture.

Ian Huband, Pub Stuff Ltd MD, will be talking on their approach to sustainable products and having an ethical supply chain at the upcoming event at Ragley Hall on 11th February 2014.

So as the economy shows the first glints of recovery, SME’s wishing to be as well placed and focused as corporates in putting their best feet forward would do well to consider how the outlay need not be great, when implementing a CSR philosophy and action plan. Simple actions could yield significant dividends when attracting and retaining the best employees, or demonstrating environmental, community and ethical credentials to attract like-minded clients or investment.

Annette Gann

Trust is King

Sitting in one of the education streams at the #PRShow13, I must say I was delighted to hear Sky talk about one of my favourite philosophies.


When it comes to CSR, it’s not what you say it’s what you do that matters. “It’s frankly an old fashioned view,” muttered Graham McWilliam, Sky Group Corporate Affairs Director, “to think that your products or services alone speak for themselves. Businesses now have to do a lot more than that to win trust”. Very wise words and Sky have followed through admirably in this vein with their Sky Academy.


Trust certainly is a hot topic for stakeholders nowadays when we live in an increasingly transparent society. Enquiries into phone hacking, ‘Plebgate’ and non-payment of taxes are just a few cases in point. These are instances where a reputation can turn to dust overnight, particularly if there are no evident ‘CSR credits’ in the bank!


Your approach to engaging with your internal and external stakeholders will be a critical part of this. If your business practices an open, honest two-way communications philosophy then the channels will already be wide open and well lubricated for when a slightly less cynical ear can be counted upon during times of crisis.


This is not to say all misdemeanours will be forgiven  regardless of ‘the crime’. Instead stakeholders will more readily believe you if an honest mistake has been made and openly declared.


Barclays recognised this after the heavy fines of 2012 rocked the bank. To an already unsympathetic audience, this was just another example of how the financial services industry appeared to have failed its stakeholders.


Yet for many years Barclays have actively supported UNICEF to the tune of at least £5 million per annum. To help shore up the economies of developing countries, they channelled funds to budding entrepreneurs who have now established small active businesses. Their goal was to help build healthy economies and they needed to engage in order to achieve this.


They hadn’t shouted about it – but should they have done? Would the time interval needed to recover the damage to their reputation through being fined have been smaller? It is an interesting concept –  and harks back to another favourite of mine- doing well by doing good.


Talking to stakeholders in their own language, openly, honestly, actively listening and sharing knowledge constructively are also all worthwhile deposits in the bank of trust, goodwill and ethics.


Terry Stafford, Community and Stakeholder Manager at HS2 will be talking about their particular goals for building engagement with stakeholders at the UK CSR & Sustainability, Ragley Hall, 11th February 2014 – see for details.